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#60946

How can I get a live person to answer my question?I just purchased a massage & heat recliner from Catnapper for $1,082.67 and less than 24 hours after delivery the chair stuck on high massage and won't turn off ! I've sent several messages to the contact site with no response.

I haven't had any luck with the phone number either.

I've been saving for this chair for 2 years and this is a real disappointment. I just want it made right and want to talk to a responsible party if they have one.

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by #1974966

As stated at catnapper.com, you should be able to contact the Jackson Furniture customer care team:
  • via the support form on the Jackson Furniture contact us page;
  • via the company's social networks.

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by Joanne P Tgl #129186

Battery backup on recliner.

Does my recliner have battery backup and where do I install battery on my Warners Tigers Eye Power Reclining Lift Chair w/ power headrest and power lumbar.

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by ANDY M Vvr #128738

power recliner.

on the back side of the motor the plastic piece broke that holds the motor on to the mechanism i have the style number and the date of purchase i just need to know if it under warranty and how to get it order

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Question:
by Jennifer D Srz #116100

Do all catnapper recliners have zipper to fix the seat.

The seat is Lumpy I was wondering if the Catnapper Malone power recliner has his zipper in the back to fix the seat.

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Question:
by Joleen G #72974

How do I find out where the part my lift chair needs to operate is in the shipping process?The lift chair i bought from a retailer is not working again. And the replacement remote said it was shipped ..13 days ago. How much longer before we get this part in so my elderly father can actually use the chair he needs.

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Question:
by Dannia M #68957

RAF chase ?We purchased a Jackson sectional Jan 2nd and were told it would be delivered in Feb. It is now Mid May and 2/3 of the couch have been sitting in a warehouse for American Home Furniture waiting on the RAF chase. I just want my couch and it is frustrating that now we are being told maybe June.

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Question:
by Barbara F Ctf #27584

Why does the lift chair make a noise and seems to lean to one side.

Catnapper lift chair purchased in October of 2019 started making a grinding noise when reclining or setting up. Also feels like it leans to one side. Any suggestion

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Question:
by Renee G Jsd #16224

Chair reclines but will not go back down.I am not a Pissed off consumer but can't see to find a technical line to be able to ask the question of what may be causing the problem. Thanks Renee

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Question:
by Louise C Iqc #12880

Catnapper couch.

When my couch was delivered it was in three boxes then assembled. Now I am moving and want to know if it can be dis assembled and re assembled in new home.

If so, how?

I love my couch and love seat and want to move it. Thank you

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Question:
by Pamela Moh #9566

Power cord for catnapper recliner.

Can I purchase a new power cord for my recliner and sofa?

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